John's Organ Works

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Our Selling Policy

Try before you buy
Prospective customers are always welcome to visit without obligation to try out any item they are interested in. Tea and biscuits will be provided!

Placing an Order
Prospective customers can use the Place an Order form on this website  (or telephone or other means) to provisionally place an order. We will then respond with how long it will take to fulfill the order, and what the cost will be and when payment will be required, taking into account the size of the order, the preferred payment method, and whether they are able to collect or require delivery. The customer then confirms that they wish the order to proceed.

Payment
We accept the following methods of payment:
* Direct funds transfer
* Paypal
* Cash
* Cheque
Items cannot be collected or delivered until payment has cleared. Our prices are not subject to VAT.

Collection/Delivery
Owing to the size and weight of some  items we prefer the customer to collect if at all possible. Otherwise we will do our best to arrange a suitable postage or delivery option at the customer's expense

We can quote for overseas delivery, but this could be expensive for heavier items, also making our guarantee policy less attractive. For this reason, it is only practical to supply keyboard stacks and pedalboards to the UK or nearby European countries, We regret it is NOT possible to supply to the US or Australia, for example.

We supply the DTS range of MIDI encoders and decoders to the UK and all European destinations 

Guarantee
Unless stated otherwise,  our products have a 12 month guarantee period. This means that any fault will be repaired free of charge. This guarantee does not include transport costs which are the customer's responsibility.

If a product develops a fault outside of the guarantee period, we will do our best to repair it at a reasonable cost.